Privacy policy

4 · Privacy Policy

Vivolab

Last updated: 19 August 2026

This Privacy Policy describes how Vivolab (“we”, “us”, “our”) collects, uses and shares your personal information when you visit our website, make a purchase from us, or otherwise communicate with us (collectively, the “Services”). When we use the terms “you” and “your”, we mean you as a user of the Services, whether you are a customer, website visitor, or another individual whose information we process in accordance with this Policy.

Please read this Policy carefully. By using the Services, you acknowledge the collection, use and sharing of your information as described below. If you do not agree with this Policy, please do not use the Services.

Changes to this Policy

We may update this Policy from time to time, for example to reflect changes to our practices or for legal or regulatory reasons. When we do so, we will publish the updated version on our website and update the “Last updated” date.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as described below. The information we collect depends on how you interact with us.

In addition to the specific uses described below, we may use your information to communicate with you, provide the Services, comply with legal obligations, and protect the Services, ourselves and our users.

Personal Information We Collect

The types of personal information we receive depend on how you use our website and Services.

Information You Provide Directly to Us

Contact details, such as your name, address, telephone number and email address
Order information, such as your name, billing and shipping address, payment confirmation, email address and telephone number
Account information, such as username, password and security questions
Information about your shopping activity, such as products you view, add to your basket or save to a wishlist
Information you provide when contacting our customer service team

Certain features of the Services may require you to provide specific information. If you choose not to provide this information, you may not be able to use or access certain features of the website.

Information We Collect Through Cookies

We automatically collect certain information about how you interact with the Services (“Usage Data”) through cookies, pixels and similar technologies.

This may include information about your device and browser, network information, your IP address and other information about how you use and interact with our website.

Information We Receive from Third Parties

We may also receive information about you from third parties, including:

Service providers that support our website and Services, such as Shopify
Payment providers that collect payment information, such as card or account details and billing addresses, in order to process your purchases
Marketing and analytics partners that help us provide relevant advertising and measure performance

Any information we receive from third parties will be handled in accordance with this Privacy Policy.

How We Use Your Personal Information

Providing products and Services – to process payments, fulfil and ship orders, manage returns and exchanges, manage your account and enable product reviews
Marketing – to send marketing communications by email, SMS or post and to provide relevant advertising
Security and fraud prevention – to detect and prevent illegal, fraudulent or harmful activity
Customer communication – to provide customer support and improve our Services

Cookies

Like most websites, we use cookies. You can learn more about Shopify’s use of cookies at shopify.com/legal/cookies.

Cookies help us operate and improve our website, remember your preferences, perform analytics and personalise your experience. You can choose to block or delete cookies through your browser settings, although doing so may affect how certain parts of the Services function.

How We Share Personal Information

We may share your personal information with third parties in certain circumstances, including:

Service providers, such as providers of IT services, payment processing, logistics, analytics and cloud storage
Business and marketing partners, including Shopify
When you consent to or request the sharing of information, for example when connecting to social media or using referral features

We do not sell sensitive personal information for the purpose of creating profiles about you.

Content You Share Publicly

If you publish reviews or other content through the Services, that information may become publicly available. We cannot control how other individuals or third parties use information that you choose to make public.

SMS Marketing

We value your privacy and the information you consent to share in connection with our SMS marketing services. We use this information to send order updates, including reminders about incomplete purchases, marketing offers and transactional communications such as requests for product reviews.

Consent and information relating to SMS communications are not shared with third parties, except with service providers where necessary to provide the SMS messaging services.

Our website uses cookies to keep track of products you have added to your shopping basket, including whether you have abandoned a purchase. This information may be used to determine when to send an SMS reminder.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, security or policies of those third parties. Please review their privacy policies before providing them with personal information.

Children's Personal Information

The Services are not intended for children. We do not knowingly collect personal information from individuals under the age of 16. If you believe that a child has provided personal information to us, please contact us so that we can take appropriate steps to delete it.

Security and Retention

No security system is completely secure, and we cannot guarantee absolute security. Please do not send sensitive information through insecure communication channels.

We retain your personal information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes and enforce our agreements.

Your Rights

Depending on where you live, you may have the right to:

Request information about the personal data we hold about you
Request deletion of your personal data
Request correction of inaccurate personal data
Receive a copy of your personal data in a portable format
Object to the sharing or processing of your personal data for targeted advertising
Restrict certain processing or withdraw your consent
Appeal a decision if we refuse your request

We will not discriminate against you for exercising your privacy rights. We may need to verify your identity before processing certain requests.

Complaints

If you are dissatisfied with how we handle your personal information, please contact us directly.

You may also have the right to lodge a complaint with your local data protection authority. In Sweden, the relevant supervisory authority is the Swedish Authority for Privacy Protection (Integritetsskyddsmyndigheten, IMY).

International Transfers

We may transfer your personal information to countries outside your country of residence, including the United States.

Where personal information is transferred outside the EU/EEA, we use the European Commission’s Standard Contractual Clauses or other approved safeguards where required, unless the destination country has been recognised as providing an adequate level of data protection.

Contact

If you have questions about this Privacy Policy or would like to exercise any of your rights, please contact us at:

contact@vivolab.se