2 · Shipping Policy

At Vivolab, we want your shopping experience to be safe, smooth and transparent. Below you’ll find information about order processing, delivery, address changes and delivered parcels.

Processing Time

We begin processing your order as soon as it is placed. Orders are normally dispatched within 2–3 business days, excluding weekends.

During busy periods, promotions or sales, processing times may be slightly longer, but we always do our best to dispatch your order as quickly as possible.

Delivery Time

Once your order has been dispatched, delivery usually takes 5–10 business days, depending on the carrier and delivery address.

Factors outside our control – such as weather conditions, carrier delays or customs processing – may affect delivery times.

Shipping Options and Costs

We offer free tracked shipping on all orders.

If you have specific delivery requirements, please contact us and we will be happy to check whether express shipping is available for an additional